Help and learning

We’re ready to help!

Why don't I receive any e-mails from Doodle?

Possible reasons

There could be a few reasons why you generally do not receive emails from Doodle:

  • Perhaps you made a typo when writing in your email address. It happens occasionally although we try to detect it. It’s best to sign up for a free Doodle account to make sure your email address is always correct. and for easier access to your polls and notifications!
  • Maybe a spam filter in your mail application or internet provider is flagging Doodle emails as spam. Check your filter and see if our emails are there. If so, add mailer@doodle.com to your email whitelist so in the future our emails arrive in your inbox.
  • It could also be that your email account automatically forwards your emails to another address. In many cases this forwarding is blocked by the email server. Try using an email address that does not automatically forward emails.
  • Some companies block international emails. We are grounded in Switzerland. You can ask your IT to to whitelist our serversThey can also add "mailer@doodle.com" to their address book. 

Activation email 

A very common reason for a no-show of the activation email is that you have already signed up with that same email address in the past. In that case, simply reset your password here. If that is not the case, try the steps described above. Otherwise, feel free to contact us

iOS or Android app installed

And if you’re using one of our apps (iOS or Android)

  • It’s possible that the notification setting on your device is set to 'push notifications'. In this case you might receive push notifications instead of emails. Here you can adjust the settings. There are a few options: email / push / push and email notification. If you update the setting, do not forget to save! If you don't see 'Notifications' in your account, these push notifications were not activated and you do not need to adjust the setting. You should then be receiving the notifications as email.

 

Note: Please wait a few hours before you take any action. Email can be a very unreliable means of communication. It is (rare, however) possible that an email takes minutes or hours to be delivered.

Unfortunately, we cannot resend Doodle mails or Doodle links to you manually. This violates our policy which states that this information is to be treated as confidential and private.

Was this article helpful?

Please help us improve the experience by rating this article

thumb_down
thumb_up
76 out of 420 found this helpful
Return to top

Comments

Article is closed for comments.