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How do I contact Doodle Support?
How do I contact Doodle Support?

Learn how to find the answers to your questions and obtain help from one of our live Support agents.

Updated over a week ago

At Doodle, we strive to make scheduling as easy as possible, but we understand that sometimes things don’t go as planned. Happily, Doodle Support is here for you!

What forms of support does Doodle offer?

Our first line of support is our Help Center, which is accessible via the support widget on the bottom of the screen. Alternatively, we have an automated chatbot which uses advanced AI to solve your questions. To use the support widget, please note:

  • You must be logged in to your Doodle account

  • Cookies must be enabled on your device

Our Help Center is also available to logged out users and non-Doodle users from the footer of Doodle’s landing page.

How do I contact Doodle Support?

If you cannot find the answer to your question in the Help Center or with the aid of our AI assistant, you can contact Support by completing a brief form. In this form, you will be asked to select from the following categories:

  • Free Doodle

    • Select this option when you use the free version of Doodle.

  • Professional

    • Select this option when you have purchased a Doodle Pro account or are a member or owner of a Doodle Team or Enterprise account.

  • I’d like a refund

    • Select this to request a refund related to your Doodle Professional account.

  • Report abuse

    • Use this if you suspect abuse of the product, including receiving spam or suspicious/unrecognized links, illegal activity, or impersonation. Click here to learn more about how to report abuse.

  • Request a missing feature

    • Have an idea for how to improve Doodle? Let us know!

  • Help center feedback

    • If a help center article was unable to answer your question, let us know!

Specific supplementary information is required based upon which category you select.

the more information you provide, the better your chances are for a swift resolution. Remember: The more information you provide, the better your chances of a swift resolution.

Do I need to complete the form to contact Support?

In order to reduce waiting time for our users and get you back to scheduling your next meeting, we only provide support via email following receipt of the completed form. This also allows us to effectively gather all info we need (screenshots and screencasts) as well as all helpful links we might need to move forward.

If you need to submit a support ticket now, please click the button below. We look forward to helping you!

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