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Issues with the Android App: Basic Troubleshooting

Here are our basic troubleshooting steps for you if you are experiencing issues with the Doodle App:

  1. Sometimes, performing what we call a “hard reboot” helps when Doodle is behaving erratically.

    Press and hold the Power and Volume Down buttons simultaneously until you see the screen shuts down and you see the reboot animation. (If that doesn't work, you might try to press and hold the Power and Volume up buttons instead).

    Reboot system now.

  2. If that doesn't help try the following:

    Try to log out and log back into the app and see if that helps.

    If it doesn't, try to delete and re-install the app.

     

 

These steps do not help solve the issue? Tell us more about what happened by contacting our Support team HERE with the following information:

  • Screenshots of the problem
  • The error messages you have seen (if any)
  • The brand and software version of your mobile
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