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Issues with the iOS App: Basic Troubleshooting

Here are our basic troubleshooting steps for you if you are experiencing issues with the Doodle App:


  1. Sometimes, performing what we call a "hard reboot" helps when Doodle is behaving erratically. First, charge your device to 100%. Then, hold the Home and Power buttons until your device reboots. When you see the Apple logo, release the buttons.

  2. If that doesn't help try the following:

    Try to log out and log back into the app and see if that helps.

    If it doesn't try to delete and re-install the app.


These steps do not help solve the issue? Tell us more about what happened by contacting our Support HERE with the following information:

  • Screenshots of the problem
  • The error messages you have seen (if any)
  • The brand and software version of your mobile
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