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Issues with the iOS App: Basic Troubleshooting

Here are our basic troubleshooting steps for you if you are experiencing issues with the Doodle App for IOS devices:

  1. Sometimes, performing what we call a "hard reboot" helps when Doodle is behaving erratically. First, charge your device to 100%. Then, hold the Home and Power buttons until your device reboots. When you see the Apple logo, release the buttons.

  2. Try to log out and log back into the app and see if that helps.

  3. Try to delete and re-install the app.

 

These steps do not help solve the issue? Tell us more about what happened by contacting our Support HERE with the following information:

  • Screenshots of the problem
  • The error messages you have seen (if any)
  • The brand and software version of your mobile
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