Help and learning

We’re ready to help!

Issues with the iOS App: Basic Troubleshooting

Here are our basic troubleshooting steps for you if you are experiencing issues with the Doodle App:

 

  1. Sometimes, performing what we call a "hard reboot" helps when Doodle is behaving erratically. First, charge your device to 100%. Then, hold the Home and Power buttons until your device reboots. When you see the Apple logo, release the buttons.

  2. If that doesn't help try the following:

    Try to log out and log back into the app and see if that helps.

    If it doesn't try to delete and re-install the app.

 

These steps do not help solve the issue? Tell us more about what happened by contacting our Support HERE with the following information:

  • Screenshots of the problem
  • The error messages you have seen (if any)
  • The brand and software version of your mobile
Was this article helpful?

Please help us improve the experience by rating this article

thumb_down
thumb_up
0 out of 2 found this helpful
Return to top

Comments

0 comments

Please sign in to leave a comment.