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I can only see a white page. I cannot see my polls
I can only see a white page. I cannot see my polls

Having trouble with a white screen? Check your browser, JavaScript, cache, and cookies. Try these troubleshooting steps to fix the issue.

Ashley Young avatar
Written by Ashley Young
Updated over 4 months ago

There are several possible reasons for seeing a white screen, including:

  • Using an old or unsupported browser

  • Disabled JavaScript

  • Using an adblocker

  • Use of antivirus software

  • An unstable mobile/wireless connection

Note: If you are on a Wi-Fi or mobile broadband connection, check that your connection is up and working reliably. If in doubt, try again later or in a different network environment.

Troubleshooting steps:

  1. Check that your browser is up-to-date. Read here about system requirements for Doodle.

  2. Be sure that JavaScript is activated and working. This page shows you if JavaScript is enabled and if not how to enable it:
    ​http://enable-javascript.com/

  3. If you are using browser extensions that block certain JavaScript files, e.g. NoScript, make sure to whitelist doodle.com as well as optimizely.com and kissmetrics.com.

  4. Delete your cache and cookies:
    - Read here how to delete your browser cache.
    - Read here how to delete your browser cookies.

  5. Check that you allow cookies.
    Read here how to enable browser cookies.

  6. Disable your adblocker when using Doodle or add an exception. Our terms officially exclude the use of adblocker: http://doodle.com/en/terms-of-service
    ​    -> 4 Advertisements

  7. Try another browser (Firefox, Google Chrome, Opera, ...). If it works in another browser, you can report the issue to us. It is then very likely that we are currently having a software error that only affects a certain browser.

What you can do, if it is still not working:?

  1. If you are using browser add-ons, temporarily turn off your browser add-ons and try again (In case it is working now, turn on the add-ons one after another to see which add-on interferes)

  2. Dragon Naturally Speaking from Nuance is interfering with Doodle. You need to deactivate the add-on if you want to use Doodle.

  3. If you are using proxies, turn the use of proxies off and try again.

  4. If you are using antivirus software, temporarily turn off your antivirus software and try again. If it is working now it means that your antivirus software interferes with Doodle. In this case, contact the antivirus software company.

  5. Try a different browser (Firefox, Google Chrome, Opera, ...).

If you still need help, contact us using our contact form. Make sure to add a screenshot of what you see (the whole page) and explain what you yet tried (cleared cache, which browsers etc...). Add in your email any details that might help to identify the issue.

Thank you!

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