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Issues with the Android App: Basic Troubleshooting
Issues with the Android App: Basic Troubleshooting

Need help troubleshooting the Doodle App for Android? Try our basic steps to fix issues or contact our Support team for further assistance.

Ashley Young avatar
Written by Ashley Young
Updated over 4 months ago

Here are our basic troubleshooting steps for you if you are experiencing issues with the Doodle App for android:

  1. Sometimes, performing what we call a “hard reboot” helps when Doodle is behaving erratically. Press and hold the Power and Volume Down buttons simultaneously until you see the screen shut down and you see the reboot animation. (If that doesn't work, you might try to press and hold the Power and Volume up buttons instead). Reboot the system now.

  2. Try to log out and log back into the app.

  3. Try to delete and re-install the app.

Did these steps not help solve the issue? Tell us more about what happened by contacting our Support team with the following information:

  • Screenshots of the problem

  • The error messages you have seen (if any)

  • The brand and software version of your mobile

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