This article outlines each possible error code that may arise, the reason why the error occurred, and recommendation for how to resolve the error and get back to scheduling. The article is divided into the following categories:
Group Poll error codes
1:1 error codes
Booking Page error codes
Sign-up Sheet error codes
Integration error codes
Dashboard error codes
Doodle event participant error codes
Generic error codes
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Group Poll error codes
This list contains the error codes a group poll organizer may encounter, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
The email should be in this format: [email protected] | This occurs when an event organizer provided an email in the incorrect format, usually because it was accidentally misspelled. | Provide an email with the correct format. |
Your group poll could not be deleted. Please reload the page and try again. | This occurs when a group poll event could not be deleted. | Reload the page and try again. If the error persists, contact Doodle Support. |
Only 20 sessions are allowed per group poll for free accounts. To save your changes, please delete sessions or upgrade your account. | This occurs when a Free Doodle event organizer of a group poll tries to create an event with more than 20 sessions or options. | Remove sessions until the total number of time slots is within the permissible range. |
This information could not be loaded. Please try again. | This occurs when there is an error in loading the preview of the participant experience from the event organizer's event summary screen. | Reload the page and try again. If the error persists, contact Doodle Support. |
The participant list could not be exported. Please try again. | This occurs when a Doodle event organizer's participant list could not be exported. | Reload the page and try again. If the error persists, contact Doodle Support. |
Failed to copy link code | This occurs when the copy of the HTML code for sharing an event was unsuccessful. | Reload the page and try again. If the error persists, contact Doodle Support. |
You need to provide link text | This occurs when the HTML modal is missing a 'Customize link text' entry | Complete the 'Customize link text' field. |
A person with this email address is already signed up for this session. | This occurs when someone already participated in an event using this email, and an organizer tried to add a participant with an email that already participated. | Use a different email when adding a participant. |
This field is required. | This occurs when a required field is incomplete. | Complete all required fields. |
The participant list could not be exported. Please try again. | This occurs when a Doodle event organizer's participant list could not be exported. | Reload the page and try again. If the error persists, contact Doodle Support. |
1:1 error codes
This list contains the error codes a 1:1 organizer may encounter, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
Please delete this field if it isn’t needed. | This occurs when a Doodle event organizer clicked 'Add' under the Custom Fields section and did not write anything in the text field. | Remove the empty custom question field. |
This information could not be loaded. Please try again. | This occurs when there is an error in loading the preview of the participant experience from the event organizer's event summary screen. | Reload the page and try again. If the error persists, contact Doodle Support. |
Failed to copy link code | This occurs when the copy of the HTML code for sharing an event was unsuccessful. | Reload the page and try again. If the error persists, contact Doodle Support. |
You need to provide link text | This occurs when the HTML modal is missing a 'Customize link text' entry | Complete the 'Customize link text' field. |
A person with this email address is already signed up for this session. | This occurs when someone already participated in an event using this email, and an organizer tried to add a participant with an email that already participated. | Use a different email when adding a participant. |
Your 1:1 could not be deleted. Please reload the page and try again. | This occurs when a 1:1 event could not be deleted. | Reload the page and try again. If the error persists, contact Doodle Support. |
This field is required. | This occurs when a required field is incomplete. | Complete all required fields. |
Booking Page error codes
This list contains the error codes a booking page organizer may encounter, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
Please delete this field if it isn’t needed. | This occurs when a Doodle event organizer clicked 'Add' under the Custom Fields section and did not write anything in the text field. | Remove the empty custom question field. |
This information could not be loaded. Please try again. | This occurs when there is an error in loading the preview of the participant experience from the event organizer's event summary screen. | Reload the page and try again. If the error persists, contact Doodle Support. |
Failed to copy link code | This occurs when the copy of the HTML code for sharing an event was unsuccessful. | Reload the page and try again. If the error persists, contact Doodle Support. |
You need to provide link text | This occurs when the HTML modal is missing a 'Customize link text' entry | Complete the 'Customize link text' field. |
A person with this email address is already signed up for this session. | This occurs when someone already participated in an event using this email, and an organizer tried to add a participant with an email that already participated. | Use a different email when adding a participant. |
Your booking page could not be deleted. Please reload the page and try again. | This occurs when a booking page could not be deleted. | Reload the page and try again. If the error persists, contact Doodle Support. |
This field is required. | This occurs when a required field is incomplete. | Complete all required fields. |
Sign-up Sheet error codes
This list contains the error codes a sign-up sheet organizer may encounter, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
The sign-up sheet can’t be created with sessions in the past. | This occurs when an event organizer has taken a long enough time to create an event that one of the proposed sessions is now in the past. | Remove the session that is in the past. |
Your sign-up sheet link could not be copied to your clipboard. Please reload the page and try again. | This occurs when the sign-up sheet link could not be copied to your clipboard. | Reload the page and try again. If the error persists, contact Doodle Support. |
Your sign-up sheet could not be deleted. Please reload the page and try again. | This occurs when a Doodle event organizer's sign-up sheet could not be deleted. | Reload the page and try again. If the error persists, contact Doodle Support. |
Your sign-up sheet could not be disabled. Please try again. | This occurs when a Doodle event organizer's sign-up sheet could not be disabled. | Reload the page and try again. If the error persists, contact Doodle Support. |
Your sign-up sheet could not be enabled. Please try again. | This occurs when a Doodle event organizer's sign-up sheet could not be enabled. | Reload the page and try again. If the error persists, contact Doodle Support. |
Only 20 sessions are allowed per sign-up sheet for free accounts. To save your changes, please delete sessions or upgrade your account. | This occurs when a Free Doodle event organizer of a sign-up sheet tries to create an event with more than 20 sessions or options. | Remove sessions until the event is within the permissible range. |
Please delete this field if it isn’t needed. | This occurs when a Doodle event organizer clicked 'Add' under the Custom Fields section and did not write anything in the text field. | Remove the empty custom question field. |
This information could not be loaded. Please try again. | This occurs when there is an error in loading the preview of the participant experience from the event organizer's event summary screen. | Reload the page and try again. If the error persists, contact Doodle Support. |
The participant list could not be exported. Please try again. | This occurs when a Doodle event organizer's participant list could not be exported. | Reload the page and try again. If the error persists, contact Doodle Support. |
An error occurred while creating your sign-up sheet. Please try again later. | This occurs when a sign-up sheet organizer cannot proceed because a backend event on Doodle's side failed a validation. | Reload the page and try again. If the error persists, contact Doodle Support. |
Failed to copy link code | This occurs when the copy of the HTML code for sharing an event was unsuccessful. | Reload the page and try again. If the error persists, contact Doodle Support. |
You need to provide link text | This occurs when the HTML modal is missing a 'Customize link text' entry | Complete the 'Customize link text' field. |
Your sign-up sheet could not be deleted. Please reload the page and try again. | This occurs when a sign-up sheet event could not be deleted. | Reload the page and try again. If the error persists, contact Doodle Support. |
A person with this email address is already signed up for this session. | This occurs when someone already participated in an event using this email, and an organizer tried to add a participant with an email that already participated. | Use a different email when adding a participant. |
This field is required. | This occurs when a required field is incomplete. | Complete all required fields. |
Integrations (video conferencing & calendar apps) error codes
This list contains the error codes Doodle users may encounter regarding their video conferencing and calendar app integrations, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
Google Meet connection is broken | This occurs when the Google Meet integration has become disconnected. | Reconnect Google Meet by checking your Google Calendar connection. If Google Calendar looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
MS Teams connection is broken | This occurs when the Microsoft Teams integration has become disconnected. | Reconnect the MC Teams app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Zoom connection is broken | This occurs when the Zoom integration has become disconnected. | Reconnect the Zoom app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Webex connection is broken | This occurs when the Webex integration has become disconnected. | Reconnect the Webex app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Google Meet isn't connected to your account. | This occurs when the Google Meet integration has become disconnected. | Reconnect Google Meet by checking your Google Calendar connection. If Google Calendar looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
MS Teams isn't connected to your account. | This occurs when the Microsoft Teams integration has become disconnected. | Reconnect the MC Teams app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Zoom isn't connected to your account. | This occurs when the Zoom integration has become disconnected. | Reconnect the Zoom app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Webex isn't connected to your account. | This occurs when the Webex integration has become disconnected. | Reconnect the Webex app. If the app looks connected, disconnect and reconnect it. If the error persists, clear your cache and cookies and restart your computer. If the error remains, contact Doodle Support. |
Your video conferencing connection is broken. | This occurs when your video conferencing app integration has become disconnected. | Reconnect the video conferencing app. If the app looks connected, disconnect and reconnect it. If the error persists, contact Doodle Support. |
This video conferencing provider is disabled in your organization. Please contact your admin. | This occurs when the Doodle Team account admin blocked the integration of a particular video conferencing app. | Contact your Doodle team admin directly with any questions about the video conferencing provider settings. |
Your default video conferencing tool could not be loaded. If you want to use video conferencing, please reload or uncheck this setting. | This occurs to a Doodle event organizer when your default video conferencing tool could not be loaded. | Uncheck the setting or reload the page and try again. If the error persists, contact Doodle Support. |
Your calendar connection is broken. | This occurs when your calendar connection is broken. | Reconnect the calendar app. If the app looks connected, disconnect and reconnect it. If the error persists, contact Doodle Support. |
Your default calendar connection could not be loaded. If you want to use a calendar connection, please reload or uncheck this setting. | This occurs when your default calendar connection could not be loaded. | Uncheck the setting or reload the page and try again. If the error persists, contact Doodle Support. |
Dashboard error codes
This list contains the error codes Doodle users may encounter regarding their Doodle dashboard, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
Something went wrong when adding your [Your Doodle Event Title] to Favorites. Please try again. | This occurs when an event could not be added as a favorite on the Doodle Dashboard. | Reload the page and try again. If the error persists, contact Doodle Support. |
Something went wrong when removing [Your Doodle Event Title] from Favorites. Please try again. | This occurs when an event could not be removed as a favorite on the Doodle Dashboard. | Reload the page and try again. If the error persists, contact Doodle Support. |
Doodle event participation error codes
This list contains the error codes Doodle users may encounter when participating in an event someone else organized, why the error occurred, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
An answer is required. | This occurs when a Doodle organizer has included a custom question that requires an answer and that question was not answered by the participant. | Provide an answer to the question. |
Your booking could not be updated. Please reload the page and try again | This occurs when a participant is trying to sign up more than once in the same sign-up sheet with the same email address. | If they were logged into a Doodle account when they originally participated they can log back in and edit their selections. Otherwise, they need to use a different email address. |
Your response could not be submitted. Please reload the page and try again. | This occurs to event participants when a response could not be submitted to a Doodle event. | Reload the page and try again. If the error persists, contact Doodle Support. |
Generic error codes
This list contains the error codes Doodle users may encounter due to a backend event, and recommendations for how to resolve the issue.
Error Message | Error Reason | Solution |
Oops! Something went wrong. An unexpected error has occurred. Please try again. | A generic error, often when a user tried to send some wrong data to the backend or some validation failed. | Reload the page and try again. If the error persists, contact Doodle Support. |
An error occurred while updating your calendar. | A generic error, often when a user tried to send some wrong data to the backend or some validation failed. | Reload the page and try again. If the error persists, contact Doodle Support. |
An error occurred while updating your video conferencing links. | A generic error, often when a user tried to send some wrong data to the backend or some validation failed. | Reload the page and try again. If the error persists, contact Doodle Support. |
Something went wrong, please try again. | A generic error, often when a user tried to send some wrong data to the backend or some validation failed. | Reload the page and try again. If the error persists, contact Doodle Support. |
404. Something is missing. We tried our best, but we could not find the page you were trying to reach. Try again. | This occurs when the webpage cannot be found. | This usually occurs because someone tried to copy and paste a link and did not copy the entire link. Make sure the link was copied in full. |